Refund policy
Return Window You may request a return, exchange, or refund within 14 days of receiving your order.
What You Can Request
- 🔄 Exchange — We'll send you the correct item
- 💰 Refund — Refunded to your original payment method within 15 days of receiving your return
Return Shipping Cost
We Cover It — if:
- Item arrived damaged or broken
- Wrong item sent by us
You Cover It — if:
- You ordered the wrong variant, size, or colour
- Change of mind
For returns due to personal reasons (wrong size/colour, change of mind), please note that return shipping to our warehouse is the customer's responsibility. Due to international shipping costs, we recommend contacting us first to see if a partial refund or store credit is a better option.
Photo Requirement Photos of the item are mandatory for all return requests. Without photos, we cannot process your return.
Cancellations Orders can be cancelled within 24 hours of placing them, provided the order has not yet been shipped. Contact us at [your email] to cancel.
How to Request a Return / Exchange / Refund Email us at [your email] with:
- Your order number
- Reason for return
- Clear photos of the item
- Whether you want an exchange or refund
Contact Us For any questions, concerns, or confusion regarding returns, exchanges, or refunds, feel free to reach out to us at support.pawevia@gmail.com — we're happy to help!